Refund policy

• I accept returns up to 14 days after delivery, which means, you have 14 days after you have received your order to request a return.
• Your item/s must be unused and in its original condition, I will refund the appropriate amount once I have received the item/s.
• If you are returning one item out of multiple items in an order, only the one item will be refunded.
• You, the buyer, are responsible for any returns postage costs and will not be reimbursed for these.
• You, the buyer, are responsible for the safe return of the item/s being returned, we always recommend a tracked/signed for service to ensure returns do not go missing.
• If your return goes missing in the post, it is your, the buyers, responsibility to claim for this via the courier you used.  Failure for us, Moonie Knots, to receive the return will result in us being unable to process your refund.
• In the event that your order arrives to you damaged in any way, please email me as soon as possible at moonieknots@gmail.com with your order number and a photo/video of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.
• If you have any further questions, please don't hesitate to contact us at moonieknots@gmail.com

To start a return, you can contact us at moonieknots@gmail.com . Please include your order number and item/items you wish to return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at moonieknots@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.  In the event that your order arrives to you damaged in any way, please email us as soon as possible at moonieknots@gmail.com with your order number and a photo/video of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return as per the conditions listed above, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.